Luxury Maniac – Returns & Refund Policy
Last Updated: 04/24/2026
You’re buying into a brand, not just fabric. That said — if something’s off, here’s how we handle it.
1. Return Eligibility
We accept returns within 14 days of delivery.
To qualify:
Item must be unworn, unwashed, and in original condition
Tags and original packaging must be intact
Proof of purchase is required
If it looks worn, smells used, or comes back sloppy — it’s getting rejected.
2. Non-Returnable Items
We do not accept returns on:
Final sale items
Limited drops / exclusive releases
Gift cards
No exceptions. This protects the brand and keeps things fair.
3. Exchanges
Need a different size?
Exchanges are allowed once per order (subject to stock availability)
If your size is sold out, you’ll receive store credit instead
4. Refunds
Once we receive and inspect your return:
Approved returns are refunded to your original payment method
Processing time: 5–10 business days
Shipping fees are non-refundable.
If your return doesn’t meet our standards, it will be sent back to you.
5. Return Shipping
Customers are responsible for return shipping costs
We recommend using a trackable shipping service
If your return gets lost, that’s on the carrier — not us.
6. Damaged or Incorrect Items
If we made a mistake, we fix it.
If your item arrives:
Damaged
Defective
Incorrect
Contact us within 48 hours of delivery at: [email protected]
Include:
Your order number
Clear photos of the issue
We’ll cover the return shipping and send a replacement or refund.
7. Late or Missing Refunds
If you haven’t received your refund:
Check your bank account
Contact your payment provider
Then reach out to us
Sometimes delays happen on their end — not ours.
8. Store Credit
In some cases, we may issue store credit instead of a refund.
Store credit:
Never expires
Can be used on any future drop
9. Contact Us
Questions? Don’t guess — ask.
Email: [email protected]
Website: www.luxurymaniac.com